IT support enables effective implementation of business processes in accordance with good practices and standards and in a planned and established manner (ISO, ITIL standards). At the same time, it offers simple control and overview of information. IT solutions ensure the reduction of human errors and the integrity and quality of services. We can hardly imagine a process without information support that connects and divides tasks between participants in the company. At Agenda, we offer you the implementation of IT solutions for many standard processes, such as customer support and customer relationship management (CRM).
Satisfied customer is largely the result of excellent support and assistance. With the right customer experience reflected through superior customer support service, a company can ensure that people are happy to buy, recommend, and return to conduct business with them.
Customer relationship management (CRM)
Successful marketing is a result of a systematic, goal-oriented approach and comprehensive customer management. A holistic approach involves mastering all key information about potential or existing customers - mainly about their needs, habits, demands and past activities.